Get the latest AI news, insights, tools, and strategies designed explicitly for CX, BPO, and contact centre executives and operators. Join other industry leaders who are staying ahead of the curve and advancing Human-Centric AI.
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Gartner’s Customer Service AI matrix helps contact centre leaders focus on “Likely Wins”, consider “Calculated Risks”, and defer “Marginal Gains”—empowering smart, value-driven AI adoption. Learn more here and at Gartner.
Say goodbye to manual report prep and hello to instant, AI-powered file creation. Anthropic’s Claude now builds Excel, PPT, and docs on command—changing the game for operations leaders in customer experience and business process outsourcing
PayPal and Venmo users get free early access to the Comet AI browser from Perplexity, plus a year of Perplexity Pro ($200 value). This launch sets the stage for smarter, AI-powered self-service and support—at no cost. Don’t miss out on the future of CX.
AI is back at the drive‑thru—smarter, selective, and human‑guided. Taco Bell and McDonald’s are piloting voice-first systems that boost speed and accuracy while staff oversee them in real-time. It’s a pragmatic reboot built to earn trust: automate the routine, escalate the risky & delight customers.
Experience a new era of information management with NotebookLM’s latest update. With streamlined media previews, wider language options, and support for richer content, cx leaders can now tackle complex insights more efficiently than ever.
Microsoft has launched Copilot in Excel for Windows and Mac with a Microsoft 365 Copilot license. This feature uses AI to streamline data analysis and boost productivity for users from small businesses to large enterprises.
What if your AI could remember every detail from every support call from each of your clients—forever? With Anthropic’s million-token leap, CX teams can finally connect, solve, and innovate without former token limits. Ready to see how far context can take you? Let’s explore.
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Join us on this exciting journey as we explore the world of Human-Centric AI in CX, Contact Centres & BPOs.
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